Archive for October 2011

A Medical Telephone Answering Service can keep your customers satisfied   1 comment

A medical telephone answering service is very important these days when medical practitioners seek more innovative ways to have more effective interaction with their patients. The medical telephone answering service helps to take control of after-hours care for your patients. This helps you relax, knowing your patients will not be unattended at any time.

How it works: The physicians’ answering service is responsible for taking all patient calls. These are recorded and answered so that your patient can speak to someone from the clinic even when the doctor is not present to attend his call. Very often in the absence of anyone to receive his calls, the patient in need of medical advice, will typically call another doctor. However, with an efficient medical telephone answering service, you no longer need to worry about not being there for your patients when they need you the most.

100% why not guarantee: This unique concept distinguishes the Doctors Answer from other similar services. Incidentally this feature allows you to discontinue your services with Doctors Answer in case they fail to live up to your expectations. At the end of the month, you can contact the management of these call center answering services and collect your refund check worth $100.

For emergency medical assistance during odd hours, a doctor’s clinic can ideally hire a team of receptionists to work in shifts during the day and night. However, this may turn out to be costly because charges for hiring workers for the night shifts are presumably higher. Alternatively, you can hire a manual answering service but this may cost you heavily, too. In this situation, a live medical telephone answering service appears to be the most viable option.

With this system, no calls are likely to be missed – the caller can speak to the receptionist directly after a couple of rings. The receptionists keep them on line till they are able to talk to the specific individual. This ensures that the customer is satisfied and his problems addressed, satisfactorily. In an age of rapid technological revolutions, there is always the demand for better and more prompt customer service options like the Doctors Answer which can handle customers faster and more effectively.

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