Archive for January 2012

Medical Answering Service to Manage Patient Calls Better   Leave a comment

Medical answering service gives patients the assurance that their physician is just a phone call away. As a doctor who has to handle your rapidly expanding practice with a high degree of administrative excellence, the service can be a boon. It not only acts as a personal, virtual receptionist, handling calls 24 hours a day but also makes things easy for your patients and staff.

new jersey answering service for doctors is growing in demand over the past few years because of the tremendous impact it can have on the management of incoming calls from patients and other callers to your clinic. Surveys conducted on patients’ satisfaction reveal that hospitals and clinics using medical answering service have a better image and reputation among the patients. They are elated by the fact that a live voice is available round the clock, to address their concerns and connect them to the doctor or a designated professional if an emergency occurs.

A professionally managed answering service company provides assistance in managing important areas of care giving. It helps in maximizing the resources of the healthcare facility in a cost effective manner. It is a great way to achieve centralization of phone calls and expand your call center services without increasing overhead costs. Trained call executives can assist in delivering effective services by instantly handling patients’ calls with the appropriate level of care or directing them to the best possible solution under the circumstances.

Call answering services also give doctors, access to specialized data for research and help them understand patient history and needs, instantly. It is known to improve staff satisfaction and patient loyalty as they are secure in the knowledge that doctors can be reached at any time of the day or night, should they need your services at odd hours.

The Doctors Answer is the best medical answering service currently available and can be easily customized to match the specific requirements of your clinic or office. Services available include front office representation, managing patients’ calls, scheduling appointments and describing services offered. It is now accepted as the best way to improve services and at the same time, cut down on costs.